Our support team can help with questions about your account, payment methods, technical issues or general feedback. If you need help signing in, checking a withdrawal or finding information about an active promotion, use one of the contact channels below. Include your account details when relevant, but never share your password. We will direct your enquiry to the right team and respond during the working hours shown. For payment queries, please include the transaction date and amount so we can look into it.
| Department | Contact |
|---|---|
| Customer support - account, payment and technical help | [email protected] |
| General enquiries - website questions and feedback | [email protected] |
| Affiliate enquiries - partnership requests | [email protected] |
| Telephone support - account and general enquiries | +44 20 8354 6729 |
| Working hours - email and telephone support | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact Vegastars Casino about detailed requests, account issues, or matters that need an explanation or supporting documents. Include a clear subject line and up-to-date contact details so the support team can identify your request and respond without unnecessary delays. Attach any relevant documents if they are needed to explain the issue.
Contact Form
Response Time
Support response times vary by channel and issue. Most enquiries are answered within one business day, while urgent requests via live chat receive an immediate reply during opening hours. More complex cases - such as KYC checks, payment investigations or formal complaints - can take several days to resolve depending on their nature and required verification. We’ll keep you updated throughout the process.
Feedback
Share your feedback, suggestions or ideas to help us improve the site and app. We review every message carefully and use player input to refine promotions, fix issues and improve overall usability. Tell us what you like, what needs work and any features you’d like to see - your feedback directly informs future updates and makes the experience better for everyone.